It would seem that it would be easier to get a response from someone, anyone, with all the means of communication we have today. When most people have their cell phone (smart or otherwise) with them all the time, it should be easy to call, text or email a response. And since we are all becoming more comfortable with shorthand communication (lol, BFF and other abbreviations) it only takes seconds to respond. So, why is it so hard to get an answer, an RSVP or at least an acknowledgment?
My theory is that usually there is not enough stimulus to make someone take action. Here are some examples:
- There is no consequence or the consequence is not clear.
- Other things are taking the person’s attention and your question is not “loud” enough (i.e. squeaky wheel gets the grease).
- The person is rude or lazy and needs a prod.
- The person has a short attention span and forgets your request as soon as they see or hear it.
- The message did not make it to their mailbox or voice mail.
- Some people just can’t make decisions.
So, is there anything you can do to get that response you need? Yes!
Here is a tactic I have used effectively many times. When you make the request for information, state that if you do not hear from them by a specific date or time, that you will assume _____________ (feel in the blank with whatever is appropriate) and you will proceed with ______________. If it is the first time you have asked a person for some kind of information or decision, you may want to ask them once without a deadline; then after a reasonable length of time (that doesn’t put you in a bind) send a second request with the deadline. No, this is not rude. As a matter of fact it is kind. By providing the deadline, you will let the person know how important their response is and help them prioritize it among all the other things in their mind. You may also relieve them of having to make a decision if you make it for them with your assumption. Another thing to consider…