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MessageOps Reveals Key Findings in the True Price of Office 365 Survey and How Office 365 Admins are Spending their Time

We believe that the findings of this survey are very important and relevant for IT decision-makers to start thinking critically about the whole cost of managing Office 365.

Champion Solutions Group and MessageOps announced today the release of its “The True Price of Office 365” report. This research uncovered valuable insight into how administrators spend their time on a number of maintenance, management, and use activities, revealing patterns, both expected and counterintuitive, about the investment in human capital required to maintain the Office 365 platform. MessageOps believes that these results reveal opportunities to further streamline the use of Office 365, lowering its real-world cost and increasing its ROI.

The time spent on Office 365 administrative tasks are those related to managing users and subscriptions, billing and invoicing, mobile, and security-related functions. The research delivers broad benchmarks into Office 365 administration of over 100 organizations of different sizes and verticals. Through the research, IT decision-makers can see how their peers spend time managing the platform. In addition, it offers insight into whether certain organizations would benefit from outsourcing some of these tasks.

“We continually conduct research with our MessageOps members about Office 365 and Azure management. We believe that the findings of this survey are very important and relevant for IT decision-makers to start thinking critically about the whole cost of managing Office 365, and to compare their own cost estimates against peers,” said Chris Pyle, President and CEO, Champion Solutions Group & MessageOps. “Our goal is to present businesses, both large and small, with the facts uncovered in the report, and it reveals that the end-user community is spending a good amount of time on managing this endeavor. For some businesses, it makes financial sense to outsource management of Office 365 so it can be done more efficiently and at a lower expense.”

This report examines the estimated costs associated to the time spent on 10 different administrative tasks. Some of the key findings include:


  • As expected, organizations with 501+ users spent the most time on all tasks at an average of 34.3 hours per month. Organizations with 51-100 users spent the least amount of time, at 8.78 hours, followed by the smallest organizations (1-50) at 13.03 hours.
  • The smallest organizations spend double the average monthly hours on billing and invoice reconciliation compared to organizations that are five times their size.

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There’s no doubt that the Office 365 platform requires an investment in time and personnel beyond the fixed Office 365 plan fee to utilize its full…

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